{"id":1072,"date":"2019-04-19T14:15:06","date_gmt":"2019-04-19T18:15:06","guid":{"rendered":"https:\/\/wordpress.ocps.net\/presenceblog\/?p=1072"},"modified":"2019-04-19T14:15:09","modified_gmt":"2019-04-19T18:15:09","slug":"ocps-web-site-down-time-on-april-15th","status":"publish","type":"post","link":"https:\/\/wordpress.ocps.net\/presenceblog\/ocps-web-site-down-time-on-april-15th\/","title":{"rendered":"OCPS Web Site Down Time on April 15th"},"content":{"rendered":"

The following is what SchoolMessenger reported as the reason for the downtime that lasted most of the day on April 15th<\/sup>. (It was not so they could finish filing their income tax. They are in Canada, not the US)<\/p>\n

We have an update to share regarding recent issues impacting a number of Presence customers. After ongoing analysis and the clearing of various potential root causes by our technical teams and supporting vendors, we have located the source of the Presence site issues. <\/span><\/span><\/p>\n

What Happened<\/strong>
\nAs is standard in the web hosting industry, West partners with various Content Delivery Network (CDN) providers to speed page load times and more efficiently distribute website content to end users. To verify the authenticity of certain types of content, West shares security certificates with its CDN partners. These security certificates are issued by third party certificate authorities.<\/p>\n

Beginning late in the evening on Sunday, April 14, a security certificate shared between West and Verizon was unexpectedly revoked by the third party authority. Initially the impact of the revocation was limited to a small number of end points so the scope of the issue was not immediately flagged as high severity. Throughout the morning of Monday, April 15, the certificate issue rapidly expanded to impact a larger percentage of end points. Immediately upon discovery of the scope of the issue, West engineers worked with Verizon and the third party certificate authority to rectify the issue. Once certificates were replaced, it took a few hours for the updates to fully propagate across all of the CDN endpoints and out to the various lookup services across the internet that reference such certificates.<\/p>\n

The result is that for users in many regions throughout the US and Canada, web pages did not properly load certain graphic and aesthetic content for several hours throughout Monday and, in some very isolated cases of certain sites with users on specific operating system \/ browser configurations, into early Tuesday, April 16.<\/p>\n

What We Are Doing for the Future<\/strong>
\nWest is taking steps to increase the diversity of its CDN partner portfolio and improve systems to allow for swifter failover between such partners. In the unlikely event that a certificate is unexpectedly revoked in the future, or should other unforeseen events occur with any one such partner, having this multi-partner failover system fully in place will significantly improve response times.<\/p>\n

At this time, all Presence sites are stable and have been so for a sustained period. Thank you again for your patience and understanding through these recent events.
\n 
\nRegards,
\nCustomer Engagement team
\nWest (SchoolMessenger solutions)
\n<\/strong><\/span><\/p>\n

Watch for a blog post early next week about what accessibility issues in the Monsido reports you should be worried about.<\/strong><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

The following is what SchoolMessenger reported as the reason for the downtime that lasted most of the day on April 15th. (It was not so they could finish filing their income tax. They are in Canada, not the US) We have an update to share regarding recent issues impacting a number of Presence customers. After … <\/p>\n

Continue reading “OCPS Web Site Down Time on April 15th”<\/span><\/a><\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[26,32,27],"tags":[],"class_list":["post-1072","post","type-post","status-publish","format-standard","hentry","category-a-quick-notice-about-the-portal","category-news-related-to-internet-and-intranet-sites","category-news-from-school-messenger-about-the-portal"],"jetpack_featured_media_url":"","jetpack-related-posts":[{"id":1143,"url":"https:\/\/wordpress.ocps.net\/presenceblog\/are-you-a-new-editor-to-our-web-sites\/","url_meta":{"origin":1072,"position":0},"title":"Are You a New Editor To Our Web Sites?","author":"Carlos Hernandez","date":"May 23, 2019","format":false,"excerpt":"First, Happy 100th post! If you have just been assigned to work on your district department or school web site, you may be asking yourself where to begin. There is no quick 5-minute course on everything you need to know. However, here are some suggestions on how to start learning\u2026","rel":"","context":"In "ADA News"","block_context":{"text":"ADA News","link":"https:\/\/wordpress.ocps.net\/presenceblog\/category\/portal-related-news\/news-related-to-ada-and-accessibility\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/wordpress.ocps.net\/wp-content\/uploads\/2019\/05\/Monsido-001-1024x576.png?resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/wordpress.ocps.net\/wp-content\/uploads\/2019\/05\/Monsido-001-1024x576.png?resize=350%2C200 1x, https:\/\/i0.wp.com\/wordpress.ocps.net\/wp-content\/uploads\/2019\/05\/Monsido-001-1024x576.png?resize=525%2C300 1.5x"},"classes":[]},{"id":298,"url":"https:\/\/wordpress.ocps.net\/presenceblog\/training-materials-available-from-schoolmessenger-for-presence\/","url_meta":{"origin":1072,"position":1},"title":"Training Materials Available from SchoolMessenger for Presence","author":"Carlos Hernandez","date":"April 27, 2018","format":false,"excerpt":"There is a wide variety of training materials available through SchoolMessenger for our Presence website. To access these, go to https:\/\/resourcecentral.schoolmessenger.com. You must login with your SchoolMessenger account username and password (not your OCPS account). If you have not requested one yet, there is a box on the right side\u2026","rel":"","context":"In "SchoolMessenger News"","block_context":{"text":"SchoolMessenger News","link":"https:\/\/wordpress.ocps.net\/presenceblog\/category\/portal-related-news\/news-from-school-messenger-about-the-portal\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1263,"url":"https:\/\/wordpress.ocps.net\/presenceblog\/schoolmessenger-brings-to-you-accessibility-training\/","url_meta":{"origin":1072,"position":2},"title":"SchoolMessenger Brings To You Accessibility Training","author":"Carlos Hernandez","date":"September 5, 2019","format":false,"excerpt":"We recently were able to acquire a set of 8 videos from West Corporation, the owners of SchoolMessenger and the Presence Portal software that introduce you to the major attributes of making your website accessible. Each of the following videos is less than 5 minutes which is why you can\u2026","rel":"","context":"In "ADA News"","block_context":{"text":"ADA News","link":"https:\/\/wordpress.ocps.net\/presenceblog\/category\/portal-related-news\/news-related-to-ada-and-accessibility\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":683,"url":"https:\/\/wordpress.ocps.net\/presenceblog\/are-you-new-to-web-site-management\/","url_meta":{"origin":1072,"position":3},"title":"Are You New to Web Site Management","author":"Carlos Hernandez","date":"July 12, 2018","format":false,"excerpt":"It is that time of year that we see many new staff members being assigned the duty of updating\/maintaining their district or school websites. For some, this may be their first exposure to managing a site. The district, along with SchoolMessenger (the company that supplies and hosts our portal software)\u2026","rel":"","context":"In "Getting Ready for the New School Year"","block_context":{"text":"Getting Ready for the New School Year","link":"https:\/\/wordpress.ocps.net\/presenceblog\/category\/portal-related-news\/news-related-specifically-to-school-sites\/getting-ready-for-the-new-school-year\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":471,"url":"https:\/\/wordpress.ocps.net\/presenceblog\/hyperlink-colors-part-2\/","url_meta":{"origin":1072,"position":4},"title":"Hyperlink Colors \u2013 Part 2","author":"Carlos Hernandez","date":"February 7, 2018","format":false,"excerpt":"SchoolMessenger has completed their update of school hyperlink colors. In most cases our color recommendation was accepted. 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To add other names, I need the person's: First Name, Last Name\u2026","rel":"","context":"In "ADA News"","block_context":{"text":"ADA News","link":"https:\/\/wordpress.ocps.net\/presenceblog\/category\/portal-related-news\/news-related-to-ada-and-accessibility\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"jetpack_likes_enabled":true,"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/wordpress.ocps.net\/presenceblog\/wp-json\/wp\/v2\/posts\/1072","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wordpress.ocps.net\/presenceblog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wordpress.ocps.net\/presenceblog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wordpress.ocps.net\/presenceblog\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/wordpress.ocps.net\/presenceblog\/wp-json\/wp\/v2\/comments?post=1072"}],"version-history":[{"count":2,"href":"https:\/\/wordpress.ocps.net\/presenceblog\/wp-json\/wp\/v2\/posts\/1072\/revisions"}],"predecessor-version":[{"id":1074,"href":"https:\/\/wordpress.ocps.net\/presenceblog\/wp-json\/wp\/v2\/posts\/1072\/revisions\/1074"}],"wp:attachment":[{"href":"https:\/\/wordpress.ocps.net\/presenceblog\/wp-json\/wp\/v2\/media?parent=1072"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wordpress.ocps.net\/presenceblog\/wp-json\/wp\/v2\/categories?post=1072"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wordpress.ocps.net\/presenceblog\/wp-json\/wp\/v2\/tags?post=1072"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}